What happened to Microsoft Dynamics CRM and what is Microsoft Dynamics 365?
You may be surprised but you can't find "Microsoft Dynamics CRM" now. If you are in the IT industry or your business is using CRM then you must be aware of this software. This particular CRM has three major modules i.e, Sales Service Marketing Historically, CRM and ERP applications were often independent and monolithic. They required complex deployments. CRM and ERP were not interrelated and developer effort required to sync data between these applications. It increase the cost as well. Microsoft tore down the traditional silos of CRM and ERP, bringing them together in a powerful set of applications. This set of applications called Dynamics 365. Following applications are part of Dynamics 365: Transactional Applications: Microsoft Dynamics 365 Sales Microsoft Dynamics 365 Marketing Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 Field Service Microsoft Dynamics 365 Finance Dynamics 365 Supply Chain M